Shipping & Returns Policy
Shipping & Returns Policy
International Shipping
We are pleased to offer global shipping services. All orders are shipped directly from our origin in China, and we work with reliable international carriers to ensure secure and timely delivery.
Shipping Destinations & Rates
We currently support shipping to the following countries:
Country / Region | Free Shipping Threshold | Flat Shipping Fee (Below Threshold) | Shipping Time Required |
|---|---|---|---|
🇸🇬 Singapore & 🇲🇾 Malaysia | Orders over $65 USD | $10 USD | 5-7 business days |
🇬🇧 UK, 🇨🇦 Canada, 🇩🇪 Germany, 🇮🇹 Italy | Orders over $100 USD | $18 USD | 7-10 business days |
🇺🇸 United States | Not available | $49 USD | 7-10 business days |
Other countries or regions | Available by request | Quoted individually | Depends on destination |
For countries or regions not listed above, shipping may still be available by request. Please contact us through live chat or email us at support@teaviews-e.com before placing an order. We will confirm shipping availability and estimated shipping fees based on your destination, package weight, product type, and local customs requirements.
Orders from countries or regions not listed above cannot be completed automatically at checkout.
Free shipping thresholds and shipping fees are subject to change based on logistics and airline cost fluctuations. Please refer to this page for the latest updates.
Shipping Process
Our international shipping typically consists of two phases:
Pre-clearance (Origin to Destination Country)
- Your parcel receives an initial tracking number when it departs from China.
- This stage will not trigger an automatic update email. If needed, please contact customer service for tracking details.
Post-clearance (Final Mile Delivery)
- Once customs clearance is complete, a new tracking number is issued for last-mile delivery by a local carrier (e.g., UPS, USPS, DHL, etc.).
- You will receive a shipping update via email at this stage, and you can always track your order in My Account > Orders.
We use air freight shipping to ensure prompt delivery. Shipping typically takes 7–10 business days. During busy seasons, please allow 3–5 additional days for processing.
Special Notes on Teaware & Large Parcels
For the safety of delicate items like full teaware sets or large fragile goods, we may split the order into multiple parcels. Each parcel will have its own tracking number, and you will receive updates accordingly.
Delivery Inspection & Proof
To ensure your satisfaction and support any future claims:
- Please inspect your parcel before signing.
- If you notice visible damage or unusual handling, take photos or videos immediately.
- After receiving the product, check the contents as soon as possible.
- If any product is damaged or missing, contact us within 24 hours of delivery with proof (photos and shipping information).
Failure to report issues in a timely manner after confirmed delivery may affect our ability to process replacements or compensation.
Order Cancellation & Edits
We accept order cancellations or changes within 48 hours of payment.
- Once the package is in transit, cancellations are no longer possible.
- If an error occurred (e.g., wrong shipping address or product selected), please contact us immediately. We will do our best to help update the order before shipment.
Please note: If a cancellation is requested after the package has been processed, original shipping costs will not be refunded unless due to product error.
EU Customers – Right of Withdrawal
If you are a consumer located in the European Union, you may have the right to withdraw from your purchase within 14 days after receiving your order.
To request a cancellation, return, or EU withdrawal, please submit a request through our Cancellation & Return Request Form or contact us at support@teaviews-e.com. We will confirm receipt of your request by email.
Please note that the right of withdrawal may not apply to certain products, including opened sealed food products, customized items, or products that cannot be returned for hygiene or safety reasons.
Tea products must be unopened, unused, undamaged, and in their original packaging to be eligible for return, unless the item is faulty, damaged, or incorrect.
Teaware products must be unused, undamaged, and returned in their original packaging.
Please do not send any items back before receiving our return instructions. Unless the item is faulty, damaged, or incorrect, return shipping costs are the customer’s responsibility.
Refunds will be processed after the returned item has been received and inspected. If a refund is approved, it will be issued to the original payment method or as store credit, depending on the customer’s choice and applicable rules.
Refunds & Customer Care
We understand sometimes cancellations or refunds are necessary. That said:
- We offer a refund guarantee, and you are welcome to contact us with concerns.
- However, all cancellations/refunds involve transaction fees charged by third-party payment platforms (e.g., PayPal, Stripe). These are not refunded by those platforms, and we will cover these fees ourselves — we do not pass them on to you.
- That’s why we kindly ask you to communicate with us before applying for a refund — we would love the opportunity to resolve any concerns in advance.
Refund Options
We offer flexible refund options for every order:
Refund to Store Credit
- Extra Reward: Enjoy an extra $5 credit when choosing Store Credit as your refund method.
- No Expiration: Store Credit never expires and can be used at any time.
- Stackable: Can be combined with coupons and other discounts at checkout.
- Instant Processing: Once approved, the amount will be added to your account immediately.
Refund to Original Payment Method
- Refund includes only the actual amount paid, with no bonus credit.
- It will take 3–10 business days for the amount to return to your payment method after approval.
- Certain payment providers (e.g., PayPal) may charge non-refundable transaction fees.
Tip: For a faster, more rewarding experience, we recommend choosing Store Credit. It offers quicker availability and can be used for your next purchase without delay. If you’re planning to reorder or maximize your refund value, Store Credit is the smarter choice.
Note: If your order was placed using a coupon, the refund will only include the amount paid. Coupons are non-refundable and will not be reissued unless otherwise stated.
Returns & Exchanges
At Teaviews, we work hard to source high-quality teas from their authentic origins and ensure an excellent experience.
Food Safety Returns Policy
Due to food safety and hygiene reasons:
- We do not accept returns for opened edible items, including opened sealed tea products.
- We do not offer refunds or exchanges based on personal taste preferences.
- Unopened tea products may be reviewed individually where required by applicable consumer laws.
- If your item is faulty, damaged, incorrect, or has a quality issue, please contact us within 30 days of the order date with clear photos and your order number.
Product Quality Issues
If your order arrives with damage, spoilage, or defective packaging:
- Contact us within 30 days of your order date.
- Provide photos and relevant information.
- Upon verification, we offer replacements or store credit.
- All claims are reviewed individually, and certain limitations may apply.
Note: Tea is an agricultural product, and seasonal variations in taste are natural. We recommend starting with our “Teaser” sample sizes before ordering full quantities.
Need Help?
If you have any questions or need assistance, please reach out to our customer service team:
- Email: support@teaviews-e.com
- Track orders: Log into your account and go to My Account > Orders
Thank you for your understanding and support as we share the healing and joy of tea with the world.