Terms of Service & Privacy Policy
Terms of Service & Privacy Policy
Last updated: [April 28, 2025]
Welcome to Teaviews!
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://teaviews-e.com. By using our Service, you agree to the terms of this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized first letters have meanings defined below.
Definitions
- Company (referred to as "we", "us" or "our") means Shenzhen Jans Tea Trading Co., Ltd, operating Teaviews.
- Service means the Website accessible at https://teaviews-e.com
- Personal Information means any information that identifies or can identify an individual.
- Device means any device that can access the Service, such as a computer, smartphone, or tablet.
- Cookies are small files placed on your device to help improve the browsing experience.
Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, shipping address, and billing details.
- Usage Data: such as your IP address, browser type, pages visited, time spent on pages, and device information.
- Information from Social Media: if you choose to log in or connect through services like Google, Facebook, Instagram, Twitter, or LinkedIn.
How We Use Your Information
We use your information to:
- Provide, operate, and improve our Service
- Manage your Account
- Process your orders and transactions
- Communicate with you (e.g., updates, offers, customer support)
- Analyze and understand how our Service is used
- Ensure security and prevent fraud
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information to improve your experience. You can set your browser to refuse cookies, but some features of the Service may not work properly without them.
Sharing Your Information
We may share your information with:
- Service Providers assisting in operating our website and services
- Business partners to offer joint promotions
- Affiliates within our corporate group
- Authorities if required by law
- In case of a business transfer, such as a merger or sale
We will never sell your Personal Information to third parties.
Data Retention
We keep your Personal Information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
International Transfers
Your information may be transferred to, and maintained on, servers located outside your country where data protection laws may differ. We will take reasonable steps to protect your data in accordance with this Privacy Policy.
Your Rights
You have the right to:
- Access, update, or delete your Personal Information
- Opt out of receiving marketing communications
You can manage your information directly through your account settings or by contacting us.
Security
We take reasonable measures to protect your information. However, no method of online transmission or electronic storage is 100% secure.
Coupon Usage Policy
Only one coupon can be used per order, unless otherwise specified.
- Some coupons may have a minimum purchase requirement or apply only to specific products.
- Expired coupons cannot be reissued or extended.
- Products obtained via coupon redemption (e.g. free gifts) are not eligible for refunds.
- For orders placed with coupons, only the amount you actually paid (excluding discount) will be refunded in case of return.
- Coupons are non-recoverable once used, even if the order is canceled or returned.
- For “Spend X, Save Y” coupons, if a return causes your order to fall below the threshold, the saved amount may be deducted from the refund.
- We reserve the right to cancel orders and suspend accounts in cases of coupon misuse (e.g. creating multiple accounts, using bots to collect coupons).
- Coupons and Store Credit cannot be exchanged for cash or transferred to another account.
- Store Credit can be used multiple times until the balance is exhausted.
- If an order is paid with Store Credit, the refund will be returned to your Store Credit balance.
- We reserve the right to modify or terminate any promotional offers without prior notice.
Marketing Communication
- By subscribing to our newsletters, you agree to receive promotional messages via email or SMS, including coupons, exclusive offers, and more. You may unsubscribe at any time.
- We may collect your browsing and purchase behavior to provide personalized deals, including exclusive coupon recommendations.
Children's Privacy
Our Service is not intended for individuals under 13 years old. We do not knowingly collect Personal Information from children.
Links to Other Websites
Our website may contain links to other websites. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new version here and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: support@teaviews-e.com
Through our website: https://teaviews-e.com/terms-of-service-and-privacy/